FAQ's

Frequently Asked Questions

You've got questions and we've got answers.

Below are the commonly asked questions we get from our amazing Everyday Heroes Store Customers.

SHIPPING 

UNITED STATES & CANADA :  6-12 BUSINESS DAYS FIRST PRIORITY FOLLOWED BY TRACKING NUMBER.

EUROPE : 5-11 BUSINESS DAYS FIRST PRIORITY FOLLOWED BY TRACKING No.

United Kingdom : 5-11 business days First Priority Followed by Tracking No.

Australia : 10-19 business days First Priority Followed by Tracking No.

All my packages are followed by tracking numbers .  Im here for any help my customers need until the package arrive to the destination.

Our delivery times are only estimated and are not guaranteed. They will always be estimated in business days (excluding weekends and holidays). 

Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.

 

**If you have a specific question with respect to your shipment, please contact us 

PRICES

All my prices include taxes and its final .

*Buyers are responsible for any customs and import taxes that may apply. Please understand that  I'm not responsible for delays due to customs .

PROCESSING TIME 

We are a small family business of me -Theodora - and my husband we try to complete our orders in 1 day .We never proceed up to 3 days. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Please undartsnd that I'm not responsible for delays due to customs.

Sizing details

Μy scrub hats do not have size. Matching to everyone! The hats with elastic have always adjustable plastic Cord Lock Toggle that helps you adjust the elastic at back so the scrub hat FITS YOU JUST RIGHT !!

How do I order a bulk shipment for my clinic and get a discount?

We offer bulk discounts on all our scrub hats. Contact us at everydayheroesstore@gmail.com  and we’ll get you taken care of!

 

How should I wash and care for Everyday Heroes scrub caps?

For our regular-line 100% cotton scrub hats, we recommend machine washing in cold water and hang-drying. But most of our customers just toss them in the laundry with no special care, and are very happy with the results. Iron as needed.

Performance Solids are designed with heavy institutional use in mind, and require no special care. They’ll stay looking and feeling great no matter how they’re laundered. In fact, our own multi-wash testing showed them coming out of the laundry looking and feeling even better than when they went in!

Satin scrub hats should be machine washed in cold water and tumble dried on low.

Returns & exchanges

Please understand that due to Covid -19 I dont accept return's . But please contact me if you have any problems with your order. 

Where are Everyday Heroes scrub hats made?

Our manufacturing facility is in IThessaloniki, and all our caps are made in a home based studio in Greece Europe.

HAVE MORE QUESTIONS?

We are here to help you 

email us: everydayheroesstore@gmail.com

or use messeger :@everydayheroesstore

or contact us here

INTERNATIONAL

FREE SHIPPING Worldwide

Shipping policy

Processing time is the time I need to prepare an order for shipping varies: 1-2 days.

-Everyday Heroes Store ship worldwide . Please see below the estimates delivery times and the carier that we use for your Country.

SHIPPING ESTIMATED TIMES

United States: 4-12 Business days. 1st Priority Flat Rate Shipping followed by tracking No (FREE SHIPPING)

Canada: 1-4 business days by FedEx

Europe: 3-11 business days.
1st Priority Flat Rate Shipping followed by tracking No (FREE SHIPPING



United Kingdom: 4-11 business days. 
1st Priority Flat Rate Shipping followed by tracking No (FREE SHIPPING



Australia : 7-15 business days.
1st Priority Flat Rate Shipping followed by tracking No (FREE SHIPPING



All my packages are followed by tracking numbers .  Im here for any help my customers need until the package arrive to the destination.

Our delivery times are only estimated and are not guaranteed. They will always be estimated in business days (excluding weekends and holidays). 

Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.

Everyday Heroes Store are not held responsible for:

-Mistakes made by Post

-Wrong addresses given by customers

-Damage to orders by postal service

-PO box issuesStolen packages after delivery .

**If you have a specific question with respect to your shipment, please contact us at everydayheroesstore@gmail.com and provide your order number.

Returns and exchanges

Please understand that due to Covid -19 I dont accept return's . But please contact me if you have any problems with your order. 

All my prices include taxis and its final . Buyers are responsible for any customs and import taxes that may apply. Please understand that  I'm not responsible for delays due to customs .

Μy escrub hats do not have size. Matching to everyone! The euro and bouffant hats with elastic have always adjustable plastic Cord Lock Toggle that helps you adjust the elastic at back so the scrub hat FITS YOU JUST RIGHT !!

Ponytails hats also have ribbons for adjusting it and folding in front with double layering fabric in forehead . So you can adjust it .

We offer bulk discounts on all our scrub hats. Contact us at everydayheroesstore@gmail.com  and we’ll get you taken care of!

For our regular-line 100% cotton scrub hats, we recommend machine washing in cold water and hang-drying. But most of our customers just toss them in the laundry with no special care, and are very happy with the results. Iron as needed.

Performance Solids are designed with heavy institutional use in mind, and require no special care. They’ll stay looking and feeling great no matter how they’re laundered. In fact, our own multi-wash testing showed them coming out of the laundry looking and feeling even better than when they went in!Satin scrub hats should be machine washed in cold water and tumble dried on low.

We are here to help you 

email us: everydayheroesstore@gmail.com

or use messeger :@everydayheroesstore

If your order has not yet been fulfilled, it can be fully refunded. Please contact us  with your order number and we can take care of it for you!

Your order cannot be refunded if it has already been fulfilled.

We love when people gift our products! To send your friend a gift from EVERYDAY HEROES STORE , please enter their shipping address and add their name in the notes section while checking out. We will write their name on the card that comes with their order. If you’ve forgotten to write their name when placing the order, just shoot us an email  and we’ll include it for you!

We are happy to make your wish ! Please ask us!

We’re based out of Thessaloniki, Greece Europe. Our products are sold online only.

We’re so happy you asked! EVERYDAY HEROES STORE was created by our founder, Theodora, and it all began as she gave in birth her first son. You can read more about our story here