Frequently Asked Questions
You've got questions and we've got answers.
Below are the commonly asked questions we get from our amazing Everyday Heroes Store Customers.
SHIPPING ESTIMATE TIMES
- United States & Canada : 10-19 business days First Priority Followed by Tracking number.
- Europe: 5-9 business days First Priority Followed by Tracking number.
- United Kingdom : 5-9 business days First Priority Followed by Tracking number.
- Australia : 1-16 business days First Priority Followed by Tracking number.
- All over the world :6-18 business days First Priority Followed by Tracking number.
- ORDERS of $80usd AND OVER WILL SHIPPING BY FEDEX EXPRESS TO USA, CANADA,UK & EUROPE. ESTIMATE DELIVERY TIME IS 2-4 WORKING DAYS.
All my packages are followed by tracking numbers . Im here for any help my customers need until the package arrive to the destination.
Our delivery times are only estimated and are not guaranteed. They will always be estimated in business days (excluding weekends and holidays).
Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.
**If you have a specific question with respect to your shipment, please contact us
All my prices include taxes and its final .
*Buyers are responsible for any customs and import taxes that may apply. Please understand that I'm not responsible for delays due to customs .
We are a small family business of me -Theodora - and my husband we try to complete our orders in 1 day .We never proceed up to 3 days.
Customs and import taxesBuyers are responsible for any customs and import taxes that may apply. Please undartsnd that I'm not responsible for delays due to customs.
Sizing detailsΜy scrub hats do not have size. Matching to everyone! The hats with elastic have always adjustable plastic Cord Lock Toggle that helps you adjust the elastic at back so the scrub hat FITS YOU JUST RIGHT !!
How do I order a bulk shipment for my clinic and get a discount?We offer bulk discounts on all our scrub hats. Contact us at email@example.com and we’ll get you taken care of!
How should I wash and care for Everyday Heroes scrub caps?
For our regular-line 100% cotton scrub hats, we recommend machine washing in cold water and hang-drying. But most of our customers just toss them in the laundry with no special care, and are very happy with the results. Iron as needed.
Performance Solids are designed with heavy institutional use in mind, and require no special care. They’ll stay looking and feeling great no matter how they’re laundered. In fact, our own multi-wash testing showed them coming out of the laundry looking and feeling even better than when they went in!
Satin scrub hats should be machine washed in cold water and tumble dried on low.
Returns & exchanges
Please understand that due to Covid -19 I dont accept return's . But please contact me if you have any problems with your order.
Our manufacturing facility is in IThessaloniki, and all our caps are made in a home based studio in Greece Europe.HAVE MORE QUESTIONS?
We are here to help you
email us: firstname.lastname@example.org
or use messeger :@everydayheroesstore
or contact us here